These Terms of Service (“Terms”) govern access to websites, apps, booking flows, and related laundry services offered by VeeWash (“VeeWash,” “we,” “us”). By accessing or using our services, you agree to these Terms and our Privacy Policy.
Services
VeeWash facilitates laundry pickup and delivery—including wash & fold, dry cleaning where offered, and commercial programs—with scheduling and routing subject to operational availability in your area. Specific services, turnaround times, pricing, and coverage may vary by route and partner capacity.
Accounts
You may need an account to book certain services or manage preferences. You agree to provide accurate information, safeguard your credentials, and promptly update contact details when they change. You are responsible for activity conducted through your account except where misuse results solely from our failure to secure systems as described in our Privacy Policy.
Orders and fulfilment
When you place an order, you authorize pickup and cleaning according to the selections you confirm. Pickup windows are estimates within stated ranges; delays may occur due to traffic, weather, carrier capacity, or operational constraints beyond our reasonable control.
Specialty items, stained fabrics, trims, or manufacturer-labeled exclusions may carry additional limits. If an item requires clarification, we may contact you using information on file.
Pricing and payment
Fees are disclosed before you confirm an order unless you have agreed otherwise (for example invoiced commercial accounts). Taxes and service fees may apply according to disclosure at checkout or in your agreement. Charges are processed using our payment providers; recurring or stored payment methods remain subject to their terms where used.
Changes and cancellations
You may modify or cancel booking requests according to the flows available in our product at the time and subject to cutoff rules before drivers are dispatched or cleaning begins. Once processing has started, cancellation may be limited and fees may apply consistent with disclosures at checkout.
Prohibited conduct
You agree not to misuse our systems, including:
- Circumventing security, probing vulnerabilities without authorization, or disrupting service integrity.
- Providing false identities, impersonating others, or transmitting malware.
- Using automated means to scrape or exploit our offerings in violation of acceptable use or partner obligations.
- Delivering unlawful items or contents that violate safety rules communicated at booking.
Disclaimer of warranties
Except where prohibited by law, services are provided “as available” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We aim for reliable fulfilment but do not guarantee uninterrupted or error-free operations.
Limitation of liability
To the fullest extent permitted by applicable law in the United States, neither VeeWash nor its affiliates or suppliers is liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or data arising from these Terms or service use.
Where liability cannot be excluded, our aggregate liability arising out of or relating to services in any twelve-month period is limited to the greater of (a) amounts you paid to VeeWash for the specific order giving rise to the claim or (b) one hundred U.S. dollars (USD)—except where statute requires otherwise for consumer transactions in your jurisdiction.
Disputes and governing law
Except where prohibited, these Terms are governed by the laws applicable to VeeWash’s principal place of business in the United States, without regard to conflict-of-law rules. Courts in that jurisdiction have exclusive venue unless mandatory consumer protections require otherwise.
Contact
Questions about these Terms: care@veewash.com. For account deletion requests, see Account deletion information.